The traveler must find his next destination with confidence.
The information board, the counter display and the environment guide are parts of a single route. Coordination of names and statuses helps to better understand information in a crowded space.
Why is this application important?
Passengers at the airport usually have several questions at the same time: what is my flight, what is its status, and where should I go for the next stage? If the boards use different names or times, it becomes difficult to answer the same questions. The importance of displaying flight information is in the link between the valid data and the actual route of the passenger.
Not every display is supposed to show all the information. The general board gives an overview; The counter display specifies the destination and the gate page provides information related to the same step. The design should start from the role of each point and consider operational changes.
From idea to usable implementation
Display ID and status with fixed pattern
The flight number, destination and time should be placed in a predictable place. Define the terms of the situation and repeat the same words in different destinations. Changing the color can help, but the status title should be read independently of the color. In the multilingual page, maintain the order of the information so that changing the language does not cause the desired row to be lost.
Coordinate the information of each step with the installation location
A public display helps passengers find their flight and next destination; a counter display must identify the service at that location. Wayfinding signs should use the same name passengers saw in the information table. Check image cropping, row size and viewing distance on site, and include people with different abilities and languages in the journey review.
Follow the operational change all the way through
When the counter or gate changes, just modifying a table is not enough. Relevant destinations and guidance messages must be coordinated with the operational authority. The time of data freshness, the person responsible for tracking the difference and the behavior of the page when the resource is delayed should be clear. Old information should not be presented to the passenger with the appearance of current information; The appropriate form of notification of this situation should be determined by the user.
Scenario: Change of destination for a flight
The operational source confirms a change in service location. The publishing team reviews public displays, counter screens and related wayfinding so names and statuses remain consistent. An observer follows the passenger’s usual path and checks whether the next destination is clear without extra questions. Any difference between the sign and the actual location is recorded and corrected before the change ends.
The duty of every airport monitor
| Destination | Passenger question | Content priority |
|---|---|---|
| General board | Where is my flight listed? | ID, destination and status |
| Counter display | Is this my place of reference? | Service identity and associated flight |
| Route guide | Where should I go for the next step? | Same name and clear direction |
How to evaluate the result?
In the exercise of the route, record the passenger’s perception of the number, status and destination of the reference. Track the approved test change at several points and check for version differences. The technical evaluation of the source and frequency of receipt should also be part of the project acceptance; The correct appearance of a page alone does not prove the freshness of all data.
This scenario in SignagePlus
The flight information app, the airport counter app and the SignagePlus route guide are used to design the airport information experience, along with managing the content of the displays. Data reference and user requirements are the basis for defining and accepting the project scenario.
Common questions
Should the public table and counter display be the same?
No. Each one answers a different question. Identity and status should be consistent, but the level of detail is determined by the stage of travel and installation location.
What is important in multilingual design?
Consistent naming, orderly rows and easy identification of essential information matter. Evaluate the template with its audience at the actual viewing distance.