Each stage of the journey requires a clear answer.
The board of the hall, the route guide and the platform board must be consistent about the identity of the trip and the destination. This coordination helps the traveler to find the next route.
Why is this application important?
In the passenger terminal, several trips may have destinations and times close to each other. The name of the company, the ID of the trip and the place of reference help to make a correct diagnosis. If the information of the hall and the platform are different, the passenger will need repeated questions and extra travel. Terminal signage should see the connection of these points as a single experience.
The passenger’s companion may also use the display and ask questions about the status or waiting area. Therefore, the design should consider the role of the audience and the stage of the journey. Valid operational information, consistent nomenclature, and a clear plan for changing status are the foundation of this experience.
From idea to usable implementation
Don’t limit the trip ID to just the destination name
When several trips share the same destination, each needs a clear identifier. Define fields such as operator, time and trip ID with the service provider and place them consistently. Status terms must also have precise meanings. Design the table so a person can follow one row easily among adjacent entries.
From the hall to the platform, have a common language
The name of the platform and the section in the table must match the actual route signs and signs. At branching points, provide information that will help make the right choice. Promotional and generic content can be included in the app, but essential referral information should be easy to find. Walk the path with an unfamiliar person to the terminal to clarify the ambiguity of the names.
Coordinate time or place changes
Change approval starts from operational reference. After correcting the data, the relevant destinations should be reviewed and the employees should use the same version. The person responsible for identifying the difference and correcting it should be clear. Define the data time and how to display the uncertain status in the operation plan so that the old information does not remain with the appearance of the current status.
Scenario: two trips to the same destination in a short period
The hall board identifies each trip with a consistent combination of destination, operator, time and approved trip ID. Wayfinding directs passengers to the relevant platform, where the display repeats the same trip identity. During a trial platform change, an observer confirms that the hall and new platform show consistent information and that the previous sign does not cause confusion. The findings are recorded to improve the publishing procedure.
Appropriate information for each terminal point
| Place | The task of the page | Review point |
|---|---|---|
| Main hall | Find travel among several options | Distinguishing similar rows |
| Platform path | Directed to the relevant section | Coordinated name and number |
| Next to the platform | Verification of the place of reference | Matching travel identity |
How to evaluate the result?
Record errors in detecting similar trips, referring to the wrong platform, and information version differences in a specific scenario. For experimental changes, the beginning and end of the review should be known. The criterion of success is not only the beauty of the table; The traveler must be able to find information about his trip and match it with the actual location.
This scenario in SignagePlus
Intercity bus information app, route guide and SignagePlus content management are used to design the terminal information. The data structure and time or platform change scenario are defined and controlled by the operating process.
Common questions
Is the name of the destination enough to recognize the trip?
Not always In co-destination trips, time, company or user-verified ID helps to identify. Evaluate the appropriate combination in the terminal environment.
Why is it necessary to match the platform display with the hall table?
At the end of the journey, the traveler wants to be sure of the destination. A name or status difference between two pages can destroy the same confidence.