Queue management and voice calls in SignagePlus
Bring branch, counter, ticket and voice-call information into an organized visitor experience, from a small service center to a branch network.
- Bank
- Clinic
- Offices
Application scenario
Reception of the clinic with many clients
A visitor receives a service number and waits to be called. The operator handles the request at the relevant desk, while the public display shows the number and destination. Voice announcements are coordinated with the site’s equipment and audio design. Across branches, service names and operator responsibilities must be clear, giving visitors a consistent and understandable journey.
Application details and app tools
- Branch and Service Counter
- Ticket
- Operator
- Voice call
- General experience
Path from preparation to on-site use
Defining the structure of the service
Specify the branch, the counter and the responsibility of the operators according to the reference process.
General experience preparation
Set the ticket, number display and authorized information on the board according to the audience’s needs.
Coordination of calls and operations
Check the display, audio and operator process in real-world scenario.
Coordinate the solution with the dimensions of the collection
A small center can focus on a few specific services and counters. In the network of branches, the coordination of the service structure and access management are important in addition to the local needs of each branch.
Questions to ask before choosing
With what equipment is the voice call performed?
The type of audio output, location equipment and connection with the service must be specified in the implementation plan. The selection of equipment and sound coverage is part of the project scenario review.
How does the content behave when disconnected?
The last known status can remain visible, while live queue operations require the service. Match player capabilities and stale-content policies to the conditions at each location.
What information is required to receive a suitable demo?
Introduce the place of use, the number of displays or kiosks, the audience of the content and the source of the information. The demo should show the actual way of using your collection so that the layout and service model can be selected based on the needs.
See Queue Management and Voice Calling for your scenario
Discuss the needs of the collection and the place of use with SignagePlus experts so that the combination of content, equipment and service model is checked.